Trading Terms and Conditions

Hi welcome to Cottage Fare Ltd, this is our legal name and we trade on this website as Rococo Gifts & Goodies for all your gift giving needs, we’re pleased you have discovered us and we hope we can be of service to you again and again.

  1. The Terms

The terms listed below apply to the use of our website, which includes the purchase of Rococo gifts and products.  By using this website you agree to follow and be bound by these terms.

Our policies are designed for you our customer, they are to ensure that your online shopping experience with Rococo Gifts & Goodies is as efficient and easy as possible whilst being secure and safe to use. As far as possible all our terms and conditions are inline with the terms and conditions we have within our manufacturing and shop policies and procedures.

  1. Privacy

               Your privacy is as important to us as it is to you, information is collected about you

  • when you register for an online account
  • contact us by email
  • through the use of this site

This information is used only to

  • Create an online account for you
  • To record, process and deliver your orders
  • To add to our emails so that we can inform you of promotions and other offers that may arise from time to time through email or post.
  • To answer queries you may have

                We will never share your information with a third party with the

             exception of

  • Service providers like courier companies, or secure cloud storage for safely storing the information.
  • Where we might be required or authorised by law to make disclosure

 We will only hold your personal information for the purpose for which it was collected.

 We will ensure that the information is kept in a secure way and that only authorised persons will have access to the information.

We will take all reasonable steps to ensure that the information held by us is accurate and up to date.  You are entitled to reasonable access to any information we may have about you, you are also able to request us to correct any information or to remove any information .

  1. Emails

 Our contact will mostly be though email, we will only email you if you want us to.  We do not send unsolicited emails.  When you register your email with us you can choose to go on a list to receive emails which may include offers, promotions or news items.  Every email message we send will include our email address and the option to respond to us or to be removed from any future promotional emails.  If you remain as a Customer we will still keep your email details to respond to anything related to your order         

  1. Orders and delivery

All orders made with this site will be accepted by email.

All orders are delivered by courier.

All orders will be dispatched as closely as possible to the items specified, we reserve the right to substitute a product as close to and as similar as to what has been ordered and to at least or more of the value ordered.  Where possible we will contact you about this substitution.

We will remain the owner of the product until such time as it is delivered and received by you.  In the event of damage or loss in transit that is our concern.  In the event of that happening where the product is lost or damaged and rendered unworthy then that will be to our cost and either a replacement or a refund will be issued at our option.

Once product is received, either signed for or where you have given permission at time or ordering to leave the parcel without a signature then the ownership transfers to you.  In the event of any damage in transit then the courier should be notified on receipt of goods and Rococo should be notified immediately but within seven (7) working days.  We will redeliver, refund or replace the product (at our option).

For incorrectly addressed orders we accept no responsibility.

  1. Refund policy

We pride ourselves on the quality of our product but in the unlikely event that you are not satisfied we will refund your purchase.  We ask that you contact us as soon as possible (within 7 days) or phone 090 2775917. We will require the product to be returned in its original packaging (we can assist).

Unfortunately we cannot refund ‘change of mind’ purchases due to the nature of the goodies.

  1. Liability

We reserve the right to edit, change or remove from our website any content at any time.

We will not be liable for any consequential or special damages resulting from any product fault or delay in delivery.

We reserve the right to refuse access to the website, or to terminate accounts at our discretion.

We reserve the right to refuse an order at our discretion.

We reserve the right to substitute goods within your order that are to at least or grater of the value.

  1. Registration

As a customer registered within this site you are responsible for maintain the confidentiality of your account username and password and for ensuring that there is no unauthorised access to your account details.  In the event of another person learning your Log In details then the expectation is you change them immediately, please take necessary precautions to protect your Log In details.

  1. Disputes

The Terms and conditions of this website are governed by the Laws of New Zealand.