Terms and Conditions
Our bank details are shown as cottage Fare Ltd.
Payment can also be made on online banking.
Please note that this may delay dispatch of your order by a day, to allow clearance of payment through the banking system.
We stand by our products and our guarantee is satisfaction or your money back.
Rural Area-Charges Extra $5.
Delivery to apartment or multi dwelling
Please check that access is available to couriers.
Take care when completing the address details , apartment no, floor or level no’s, name of the recipient and business and as much information as possible will ensure better delivery outcomes .
Please include Hospital name ,
department recipient name,
floor number and as much detail as possible to ensure a good delivery outcome.
Please note there is an additional charge for rural deliveries. This reflects the extra charged by courier companies.
Delivery Time Frame
Auckland is Usually overnight.
North Island is usually overnight.
South Island ranges from 2 to 4 days depending on address.
Rural add an extra 2 to 3 days depending on address.
Same day delivery may be available for an extra charge in Auckland city.
Saturday deliveries may be available. Please request at time of ordering.
Unfortunately these do occur at times. Rococo Gifts cannot take any responsibility for late delivery due to
1. Adverse weather conditions.
2. Incorrect delivery address.
3. Traffic delays.
4. Other extreme conditions or Acts of God outside any reasonable control.
Customers have the right to return any goods deemed faulty or damaged in transit for a replacement. The following conditions may apply:-
1. Where goods are being returned due to a fault or damage, they must be in original condition.
2. Where return is due to a fault, the customer must contact Rococo Gifts within 7 days of receiving the product.
3. Damaged items must be signed as faulty on the courier ticket/manifest, replacement will be sent as soon as possible.
Rococo Gifts will cover the postage costs involved for the return and replacement of any faulty or defective goods.
Through conducting its normal business, Rococo Gifts may collect customer information including purchase history, contact and delivery details. This information will remain confidential and will be held securely, and will not be disclosed to any third party.
Customers who do not wish to have any personal information collected and used for any purpose other than that required to complete the transaction will need to express this in writing at the time of purchase.
Access to Personal Information
Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.